1 Reply Latest reply: Jun 3, 2010 3:45 AM by eferz RSS

    HELP! Slingbox internet viewing problems!

    MissTap

      Hello Everyone-

       

      I am new to slingbox, and I have been trying to get this set-up completed for hours now....

       

      First, I'll begin with what equipment I have.... slingbox solo, directv dvr, linksys router (wrt54g).

       

      I am not a computer tech savy person in the least.... so bare with me lol.

       

      I went thru the whole set-up process....Succeeded in seeing my tv on both my mac laptop and pc laptop. However, when it started running for tests for internet viewing, it kept saying incomplete and that it wouldn't work. I tried letting it do its automatic router fix, but that of course didn't work. So, then I choose the manual option. I have never configured the router before, so everything is wide open (yes, I need to figure out how to block others off of my network lol...). I managed to complete the manual router set-up exactly as described by slingbox. Still no luck. I then went back in thinking I need to click something else, so I enabled remote on my router. Still nothing.

       

      Obviously the whole reason we all have slingboxes is so that we can view our tvs outside of our homes.... and I am very disgruntled that I can't seem to get this all working for use outside of my house. I really wanted to download the iphone app, but I'm scared to spend the extra money until I see if I can even access it from an outside computer.

       

      Has anyone had this problem before?? Any help would be very very very much appreciated.!!! Thank you ahead of time!

        • Re: HELP! Slingbox internet viewing problems!
          eferz Expert

          Once you have the local viewing setup for your Slingbox your done with its configuration.  The only thing that's preventing you from remote viewing is your router.  And opening up your network to the world is a very bad idea, and not to mention isn't going to provide access to your Slingbox.

           

          Slingbox provides its support through port 5001 (by default) and that's how you access it from your private network and public network.  However, your router has certain services to provide you with a safe networking enviroment.  Unfortunately, these services are also preventing you from accessing your Slingbox remotely. One way to allow your Slingbox outside of your network is port forwarding.  Without port forwarding any internet request for port 5001 will be ignored.  This is because your router doesn't know which of your networked clients will handle it.

           

          When you configure port forwarding on your router, you specify port 5001.  This is the port which the Slingbox provides its services.  So, the next important part of completing the port forwarding rule is the IP address of the Slingbox.  Once you've completed setting up the port forwarding rule, all of the outside requests for port 5001 to be directed to your Slingbox.

           

          Here is a website that helps people setting up port fowarding, http://portforward.com.  I looked up your specific model and found the following page,

          http://portforward.com/english/routers/port_forwarding/Linksys/WRT54G/SlingBox.htm

           

          Another alternative is Universal Plug and Play (uPnP) its a set of protocols that allows to devices to communicate with one another for configuration purposes.  I noticed your router is uPnP compatible but its services is disabled by default.  That explains why the Slingbox Assistant couldn't complete when it started running for tests for internet viewing.  If you can find out how to enable uPnP on your router then you can rerun the Setup Assistant to allow the automated configuration to complete.