Thanks for posting to our Forums! I'm sorry to hear that you are having issues connecting to the Slingbox PRO using the Sling Catcher out side your home network. The most common cause for the issue you are having is the Slingbox is not setup for Internet Viewing. In this situation the first thing I would do is while on the same network as the Slingbox go to Setup.Slingbox.com on a computer and connect to the Slingbox. Once you are connected to the Slingbox you will have an option for Test Internet Viewing, run this test. If the Slingbox does not come up ready for Internet Viewing then you will need to setup the Slingbox for Internet Viewing using a method known as Port Forwarding. Our setup web site does have a setup assistant, if you are unable to locate you router in our system, there is a web site that you can use that will have your router. The web site is PortForward.com.
Below are some articles that will assist you:
Hope this helps!
The Sling Media Moderation Team
Hi, thanks for the replies. I got it working by doing both things mentioned (TCP port forwarding and setting it up for internet viewing). To clarify I had to do the following
1) Use the slingbox software on a remote pc and go shift + alt + i to see what stream you are receiving, in my case it was SNATT which the sling catcher does not like, it has to be TCP
2) Set up TCP port forwarding for port 5001 to my slingbox ip ( I did it for TCP and UDP to be sure)
3) Physically connect a pc to the same network as my slingbox (not catcher) and visit setup.slingbox.com as detailed above, do not use the legacy software as I was doing before because that did NOT work even though it says it does
Other things of interest
1) Port forwarding on a d-link dir-615 stock firmware does not work, I updated the firmware to a WRT one
2) My setup uses 2 routers so I forward through both to get to the slingbox and this worked fine
Thanks for all of the help