1 Reply Latest reply: Aug 3, 2013 4:59 PM by Tyler.Sling RSS

    Guide not transmitting the '-' for digital channels

    Whq2000

      I have a Slingbox 350 connected to a Radio Shack DTX9950 using a regular tv antennae.

       

      I am using a custom remote, found in the forums. (Digital Stream DTX9950.rmdu)

       

      The problem I am currently having is whenever I try to select a digital channel on the guide, such as "44-5", I see the on screen display "445", and it does not change the channel.

       

      The pop up remote is functioning properly, I can manually press "44-5", and it changes the channel to 44-5.

       

      I am using an Ipad 4.

       

      Any ideas where my problem might be?

       

      Thanks!

        • Re: Guide not transmitting the '-' for digital channels
          Tyler.Sling Novice

          Hello Whq2000,

           

          Thanks for posting in the forums! I'm sorry to hear you are having troubles with your program guide.

           

          The reason you are experiencing this issue is because the the A/V Source you are using is not supported. The remote works because you have a custom remote but the program guide is not made to be compatible with the set-top box you are using. You may experience this issue until it is added to our remote control setup.

           

          I would recommend submitting a remote controls request:

           

           

          Have a great day!

           

          Kind regards,

          The Sling Moderation Team