1 Reply Latest reply: Jul 29, 2013 5:05 PM by Tyler.Sling RSS

    NO video and only sound with Windows 8 JP after update

    wbkangslingbox

      I amexperiencing no video but only sound after the new update.

      Some time I can view video but mostly no video and only TV sound with JP Windows 8.

       

      I can see with Android version andI don't know why and aso I can not uninstal this from control manager.

       

      It is strange. It is showing to close the IE but no IE window.

       

      Thanks for help

        • Re: NO video and only sound with Windows 8 JP after update
          Tyler.Sling Novice

          Hello wbkangslingbox,

           

          Thanks for posting in the forums! I'm sorry to hear you are not getting video when connecting to your Slingbox 350 from your Windows 8 computer.

           

          If IE is asking you to close out of it, but you have already done so and it still will not continue the installation, then there may be hidden processes that you need to end.

           

          How to do it:

           

          • Open Task Manager (CTRL, ALT, DELETE)
          • Click on the second tap (Processes)
          • Look for any files that say explorer.exe, click on them, and click end process

           

          After you no longer see any of those files in your processes, click OK to continue the installation.

           

          Hope this helps!

           

          Best regards,

          The Sling Moderation Team