4 Replies Latest reply: Jul 29, 2013 7:39 PM by ChezAmore RSS

    Lost Video Out on Iphone after Latest App Update

    ted66

      Lost Video Out on Iphone after my Iphone App updated. I have a Slingbox 350 and I am using a genuine Apple A/V Composite cable. Audio still outputs to TV.

      Quality is set to HQ.

        • Re: Lost Video Out on Iphone after Latest App Update
          Tyler.Sling Novice

          Hello ted66,

           

          Thanks for posting in the Slingbox answers forums. I'm sorry to hear you are unable to get video when trying to take advantage of the video-out feature.

           

          Our engineers are currently investigating this issue. I have noticed that a work around is to switch your input on the iPhone to component, then back to composite. Could you try this and confirm if it works for you or not?

           

          Feel free to reply!

           

          Best regards,

          The Sling Moderation Team

            • Re: Lost Video Out on Iphone after Latest App Update
              ted66

              This work-around has not worked for me. I have tried all different combos of composite/component sources as well as auto-hq-sq and wifi/4g. I have also tried on 3 different televisions. Glad to hear it is being worked and hope there is a solution soon. Thanks again for your support!

              • Re: Lost Video Out on Iphone after Latest App Update
                ChezAmore

                We bought the Slingbox PRO-HD only for use when we are traveling and want to watch our home system (Verizon whole-house DVR) from the hotel TV, via either a Gen 1 iPad or an iPhone 4S.  (We also have a new iPad and an iPhone 5 but neither apparently supports video out via the Lightning connector.)  We have used the component cables provided sold by Apple and also have had good luck with those cables made by others.

                 

                All worked pretty well (sometimes video wouldn't show up on the hotel TV, only audio, unless we fiddled with it for a while - annoying but it eventurally worked) and then it stopped completely.  After working for hours with the hotel's IT staff, and getting a faster WiFi service installed at the hotel and unhooking and rehooking everything on the Slingbox, I called your Tech Support and learned that you knew about this problem.

                 

                Why, given that you have everyone's email, wouldn't you simply send an email to everyone with something like "If you are having trouble watching video on your TV through your iPhone or iPad, ....."?  There probably are many others out there still struggling with this major problem and not having any idea that you are aware of it and are working on it.

                 

                Any idea when this will be fixed?  Is there any chance that Sligbox will work for showing videos on hotel TVs via the iPhone 5 or new iPad?

                 

                Another issue -- I think that the Slingbox app could use an earier interface for skipping forward and back when watching shows that are on our home DVR.  It's so balky and it's easy to hit the wrong button on the remote

                 

                Thank you.

                 

                TL

              • Re: Lost Video Out on Iphone after Latest App Update
                ted66

                I got tired of waiting for a fix. So, I said goodbye to my iPhone 4s and bought a Samsung Galaxy S4 - Problem Solved. I had to buy an MHL to HDMI adapter and an HDMI to Composite(RCA) adapter. Now I can not only Mirror the Slingplayer, but any other app I am runnng on my new phone!