2 Replies Latest reply: Jun 23, 2013 1:31 PM by Tyler.Sling RSS

    Connection Issue


      I have Comcast as a provider, using a Gateway wireless modem/router. My Slingbox works great at home, but won't connect when I'm on the road. I have a feeling that the Gateway goes to sleep when not using the home computer. Anyone else had this issue or has a suggestion?

        • Re: Connection Issue
          test350 Novice

          IMO, your modem going to sleep is very unlikely.  You could of course easily confirm or refute that theory by inviting a friend to connect while you're at home and using the Internet.  Or, leave your computer on and e.g. running a ping, then go to an outside location to test.


          AFAIK, Gateway (the computer manufacturer) does not make and has never made modems.  However, some modem/router combinations are called "gateways".  If you post the make and model of the modem, you may get better help.


          Possibly, your 350 was not properly set up for Internet viewing, or (if your modem/router requires it), you didn't set up the port forwarding correctly.


          When playing a video from your home computer, hold down the Ctrl and Shift keys and left-click your mouse in the video window.  A BoxInfo window should appear.  Confirm that WAN Access and Register are both Yes.


          If you get that far and are still having trouble, copy the ID from the BoxInfo window and remove the four dashes.  You should have 32 letters and numbers left.  Then, visit

          http://sparcs.slingmedia.com/getDeviceInfo2.asp?id=12345678901234567890123456789012 , replacing the digits after id= with your ID.  You'll see a report of the capability to connect to your box in various ways.  Ideally, you should see (among other things):

          Capability=Supported and Passed


          If so, then the 'road' connection problem is probably at the viewing end.  For example, you may not be able to connect from work, because streaming is blocked by the corporate firewall.  Confirm this by trying to connect e.g. from a friend's home.