If this is a known issue, like I was told, it should also be mentioned on webpages like:
Instead, the webpage gives directions that do not work for this model....
What goes wrong?
Does the standalone player run? If so, when you go to Connect->Slingbox Directory, do you see the defective box? If so, when you select it, is the Remove button active? If so, when you click on it, does the OK option appear? If so, when you click on that, what happens?
If there are any error messages, please post details.
I don't have a windows pc to load the standalone player on and the Mac version was discontinued long ago.
Strangely, after the support rep I spoke to on the phone told me up and down (even sideways) that this is a known issue and there was no way to remove a 350 from your directory at all, I just opened up a support chat to see if I could get it renamed (couldn't do this through the website since this box was offline). The agent in the chat went in and removed it from my account in 2 minutes.
It must have just been that the phone support rep had no idea at all what she was talking about.
Thanks for posting in the forums! I'm sorry to hear you are unable to remove your Slingbox 350 from your directory. This is actually was a known issue.
When the 350 and 500 were released, there was not a way to remove it from your directory. There was a recent update that included this feature. Therefore, it is now possible to remove the Slingbox 350 and 500 from your directory. All users should be able to do so via Mac or PC.
Below is a link from our support site that explains how to remove the Slingbox from your Directory in Watch on Slingbox.com:
Hope this helps!
The Sling Moderation Team