3 Replies Latest reply: Jun 20, 2013 10:19 AM by Tyler.Sling RSS

    Slingbox 500 - Not able to watch on my TV

    cjpasula

      Hello everyone, I just picked up a slingbox 500 tonight.

       

      I'm able to watch standard definition channels on the web player as of right now, however I can't get anything on my tv.

       

      The set up I have right now is:

       

      Motorola 3416i DVR -> HDMI and Component -> Slingbox 500 -> HDMI to TV

       

      When I go into the configuration the HDMI source has no video, whereas the component does.

       

      Any troubleshooting I can do, or did I configure something incorrectly?

       

      Thank you.

        • Re: Slingbox 500 - Not able to watch on my TV
          test350 Novice

          Two guesses:

           

          1. The DVR's HDMI is sending an HDCP signal, which the Slingbox can't handle, even for passthrough.  If that's the problem, the solution is easy: Connect the DVR's HDMI output directly to an HDMI input on your TV. Confirm that you can view TV normally.  Connect the 500's HDMI output to another HDMI input on the TV, so you'll be able to see the Slingbox video when needed.

           

          2. The DVR won't output component and HDMI simultaneously.  In that case, you could connect the Slingbox component output to the TV for local viewing.  Unfortunately, this results in a slight quality reduction.

            • Re: Slingbox 500 - Not able to watch on my TV
              cjpasula

              Thanks, it sounds like the 500 is completely overkill for what I need/it can do then.

                • Re: Slingbox 500 - Not able to watch on my TV
                  Tyler.Sling Novice

                  Hello cjpasula,

                   

                  Thanks for posting in the forums! I'm sorry to hear you are unable to get a video signal on your television. Before you beleive it is an HDCP issue, I would check one other thing.

                   

                  Being that you have HDMI and component to Slingbox and HDMI to TV, it could be that your input on your Slingbox is configured to component, instead of HDMI. If this is the case, you will not get a video signal on your TV. The reason is because it would be trying to pass a component analog signal through to HDMI, which will not work.

                   

                  You can check this by going to settings and clicking on "configure inputs". Whatever input has the model of your cable box next to it, is what is configured. The easiest way to check this is on your computer. Below is a link to an article that explains how to find "configure inputs". The title of the article is not related to your issue, however, it does show where to go to find out what input you are using.

                   

                  Here is the link:

                   

                   

                  Hope this helps!

                   

                  Best regards,

                  The Sling Moderation Team