1 Reply Latest reply: May 28, 2013 4:59 PM by Tyler.Sling Branched to a new discussion. RSS

    On screen remote functions not working

    jd@jasondundas.com

      Greetings

       

      I have a My Slingbox - software version 01.03.462 installed - this unit has been working perfectly since its installation in March 2013. I have travelled abroad several times and been able to operate the unit via the remote without trouble. However this time I'm able to display the remote but the Slingbox is locked on the one channel and unable to change it. Any assistance anyone can give me please would be appreciated.

       

      Jason

        • Re: On screen remote functions not working
          Tyler.Sling Novice

          Hello jd@jasondundas.com,

           

          Thanks for posting in the forums! I'm sorry to hear you are unable to change channels via on-screen remote. I'm under the assumption that nothing has been changed and the remote suddenly stopped working.

           

          Just to be sure, does the on-screen remote look the same? Also, do you have the IR Emitter cable connected from the IR port on your Slingbox and sitting in the front of the face of your A/V source?

           

          Below is a link to an article that explains how to test if the IR emitters are working properly. The article explains how to do it with IR blasters for a Slingbox SOLO or PRO-HD, but it is the same test for the 500:

           

           

          If the results of the test show the IR Emitter is working, could you reply back telling me who your cable provider is?

           

          Hope this helps!

           

          Best regards,

          The Sling Moderation Team