Upon looking into your account here, it looks like you should be receiving your replacement in advance. A return shipping label will be included in the package for you to return the defective unit.
If you have any additional questions, please don't hesitate to contact us:
Hope this helps!
The Sling Moderation Team
Five days since you kindly answered my initial question but i still don't have news about a slingbox having been ship to me. The email received from the customer service more than 10 days ago indicated that I should receive a message confirming the shipping (normally in a two business days delay) and i did not received such a mail, is it normal ?