I was recently prompted to do an update when I logged into my sling acount. I am a Cablevision/ Optimum online customer in NJ. The cablebox is a Scientifice Atlanta 8300HD.
After I did the update, every button works on screen remote except the green DVR button. Now I cannot see my recorded shows. I have had my sling for years and never had this problem with other updates. Customer service will not even talk to me unless I pay as I am out of warranty. I don't get it: I use their update, it screws up my perfectly working product and now I have to pay to get help? Does anyone have a solution as the only one Customer Service offered me is to buy a new slingbox.