2 Replies Latest reply: Apr 18, 2013 7:11 AM by TheHans08 RSS

    Picture cropped

    TheHans08

      Hi, I have a Slingbox Solo. It gets an S cable from my Uverse cable box. The edges of the screen are cropped when viewing on the ipad. I've checked the zoom in the app and that's not it.

       

       

      Any idea what could be causing this?

       

       

      Thannks!

        • Re: Picture cropped
          alanrichey42 Master

          Do you have any idea what the Aspect Ratio is of the picture from your device ?   Sling have decided to support only 2 aspect rations in http://newwatch.slingbox.com and the Mobile apps and those are 4:3 and 16:9, so if your TV provider is using a slightly different aspect ratio then you are stuck with it.

           

          Are you seeing the same on a PC ?

           

          If you are not in the USA you could test this by going to http://watch.slingbox.com and testing the Zoom option there, as that supports 5 different Aspect ratios.  One of those might work and tell you which Aspect Ration you need.

            • Re: Picture cropped
              TheHans08

              Hi, thanks for the help. It was in fact cropped on the web viewer on my Mac as well.

               

              I played with the output on the cable box and nothing worked. Ultimately, I ended up switching the s cable to component, and voila... Issue solved!

               

               

               

              Thanks again