16 Replies Latest reply: May 17, 2013 8:34 AM by Tyler.Sling RSS

    Slingplayer freezes

    kbrei

      All of a sudden, Slingplayer 2.04 freezes every 10 seconds or so. I have reset the Slingbox, uninstalled and reinstalled Slingplayer, set up the Slingbox again in Slingplayer and no luck.

        • Re: Slingplayer freezes
          kbrei

          The error message: Current network conditions aren't good enough for your video settings.

            • Re: Slingplayer freezes
              Tyler.Sling Novice

              Hello kbrei,

               

              Thank you for using our answers forum! I'm sorry to hear you are getting poor video quality when connecting to your Slingbox. You may need to enable SlingStream optimization. SlingStream optimizes video as it is sent and received over the Internet. SlingStream optimization generally provides the best possible video experience for most viewers. Below is a link to an article from our support site that tells you how to enable this setting.

               

               

              Hope this helps!

               

              Kind regards,

              The Sling Moderation Team

                • Re: Slingplayer freezes
                  kbrei

                  One of the error mesages that popped up said to enable optimization which already had been done. The video freezes every 10-15 seconds.

                    • Re: Slingplayer freezes
                      Tyler.Sling Novice

                      Hello kbrei,

                       

                      Thank you for replying! Have you checked to ensure that hardware acceleration is disabled? If this is enabled, that may be what is causing the issue. Below is an article that tells you how to see if it is or not. And also how to disable it, if it is enabled.

                       

                       

                      Hope this helps!

                       

                      Kind regards,

                      The Sling Moderation Team

                        • Re: Slingplayer freezes
                          kbrei

                          The problem is with Slingplayer not slingbox.com. Internet viewing is not enabled.There is a Sling bridge that connects directly to the router. Nothing has changed in settings or hardware.  All updates are in place. I did a reset of the Slingbox with no change in the problem.

                            • Re: Slingplayer freezes
                              Tyler.Sling Novice

                              Hello kbrei,

                               

                              Thank you for replying. I apologize, that was a misunderstanding on my end. Does this happen when connecting from a remote location? Or, does it do the same thing even when you are on the same network as the Slingbox? You may want to run a speed test on the device you are connecting from. Anything below the minimum bandwidth requirement  may be causing this issue. Below is a link that will take to to a web site that will run a speed test on your network. I'm not too sure what model Slingbox you have. However, you can go to support.slingbox.com and type in Slingbox (Insert model here) specs. The specs will tell you the minumum bandwidth requirements for the specific model Slingbox you have. For example, if would like to know the minimum  bandwidth requirements for the Slingbox PRO-HD, you would go to support.slingbox.com and type in PRO-HD specs. The first article will tell you all of that information.

                               

                               

                              Hope this helps!

                               

                              Best regards,

                              The Sling Moderation Team

                                • Re: Slingplayer freezes
                                  kbrei

                                  The download speed is fine, 23 mbps. This only happens when connected to the Slingbox bridge at a computer hardwired to the same router. This is a new problem with no changes in router, hardware or software. I've reset the Slingbox several times and most of the time when going through the set up the video again, the video streams fine in the set up window.

                                    • Re: Slingplayer freezes
                                      Tyler.Sling Novice

                                      Hello kbrei,

                                       

                                      Thank you for replying! You do have well over enough download speed. However, what is important is what your upload speed is. Could you tell me what you are getting for upload speed? Below is a link that may better assist you.

                                       

                                       

                                      Hope this helps!

                                       

                                       

                                      Kind regards,

                                      The Sling Moderation Team

                                        • Re: Slingplayer freezes
                                          kbrei

                                          The upload speed is 3.79 mbps. And again, this is a new problem. Thanks!

                                            • Re: Slingplayer freezes
                                              Tyler.Sling Novice

                                              Hello kbrei,

                                               

                                              Thanks again for replying. You said you are using a Slingbox Bridge. Do you mean this as in, you are using a wireless bridge to give your Slingbox an internet connection? Or, is the Slingbox hardwired via ethernet cable, directly to your wireless router? This issue can be because of the wireless bridge. A bridge would be the last resort when connecting the Slingbox to your router. The best way, would be by hardwiring the Slingbox via ethernet cable. The next best connection would be using something called a Netgear Powerline Adapter, also know as a homeplug. Which gives the Slingbox an Internet connection through the wiring in your home. The only other possible connection  would be the wireless bridge. The reason is because the bridge tries to wirelessly connect to your router, which slows down the connection, quite a bit.

                                               

                                              Hope this helps!

                                               

                                              Cheers,

                                              The Sling Moderation Team

                                                • Re: Slingplayer freezes
                                                  kbrei

                                                  Yes, I use a Slingbox wireless bridge as the Slingbox is not near the computer. It is connected by an ethenet cable directly to the router that is connected via ethernet cable to the computer that is all of a sudden problematic.

                                                    • Re: Slingplayer freezes
                                                      Tyler.Sling Novice

                                                      Hello kbrei,

                                                       

                                                      Thank you for replying! I'm thinking the issue is the wireless bridge. You have more than enough bandwidth coming from your router. The wireless bridge seems to be slowing the connection down. I understand you router is not located near your Slingbox. I would recommend using a Netgear Powerline adapter if you cannot hardwire the Slingbox directly to the router. That is the second best connection you could have. The adapters come in pairs. One will connect to your router via ethernet cable, and the other will connect to your Sllingbox via ethernet cable. Below is a link to our support site that explains powerline adapters in better detail.

                                                       

                                                       

                                                      Hope this helps!

                                                       

                                                      Best regards,

                                                      The Sling Moderation Team

                                                        • Re: Slingplayer freezes
                                                          kbrei

                                                          The network connection light on the Slingbox blinks off on a regular basis which may be when the Slingplayer drops the video. Is this the result of the Sling Bridge or the Slingbox itself?

                                                            • Re: Slingplayer freezes
                                                              Tyler.Sling Novice

                                                              Hello kbrei,

                                                               

                                                              Thank you for replying. If your network light is blinking, the Slingbox is not getting an Internet connection from your router. This may very well be an issue with the wireless bridge. You can test this by moving your Slingbox near your router, connecting an Ethernet cable directly to the router, and powering on the Slingbox. If you do this and get a solid network light. That means the issue is with the bridge and not the Slingbox. Also, you want to make sure the bridge is plugged directly into a wall outlet. It will not work if it is connected to an extension cord or a power strip.

                                                               

                                                               

                                                              Hope this helps!

                                                               

                                                              Best regards,

                                                              The Sling Moderation Team

                                                                • Re: Slingplayer freezes
                                                                  kbrei

                                                                  I tested the Slingbox by plugging it into the router director, not via the two Sling bridges, and it worked. Adding two network wifi adapters--one near the Slingbox and one attached to the WiFi modem worked. At last, Slingbox is back!