I have a new Directv Genie HR34. Can't get a remote to work. Tried Genie, HR34, HR44 Genie, will only control volume. Will not change Channel up or down. On my Smart phone, same results, no channel up or down. Even tapping numbers on remote pictured, no result. This is problem only on Genie. Have another DVR HR24 on my wifes TV. Computer and Smart phone work normally. Have a Genie O also connected to the Genie, thought that would take the place of the Slingbox, didn't happen. Is that Genie O creating my problem?