1 Reply Latest reply: Apr 6, 2013 10:41 AM by Vifa84 RSS

    Full HD not available after March 18th update

    Vifa84 Newbie

      After the SB500 received an update on March 18th the output resolution when Best HD is selected is only 1280 x 720 vs the 1920 x 1080 it was before the update.  The reps you contact with sling media seem to be off the street low level people with very little knowledge of the unit. They can tell you how to hook it up and that's about it.  If anyone finds a workaround for this let me know.

        • Re: Full HD not available after March 18th update
          Vifa84 Newbie

          After further testing, the SB500 changes the output resolution on Best HD depending on which channel the tv is on. The cable box is set to pass through.  For a while Comcast had disabled passthrough on their cable boxes but it appears they have changed the firmware. The slingbox appears to be working correctly and the update from march seems to have fixed the relay mode problem as well.