1 Reply Latest reply: May 25, 2010 6:59 PM by ArizonaSackbut RSS

    Slingbox works on my laptop but not my Cell phone or Itouch

    Uuuumaga

      I am having issues where I can NOT connect to my slingbox to view from my cell phone and I touch. I can though connect to my laptop. my 3G is working fine (since I can connect to the internet with the phone and itouch). I can not figure out what to do????

       

      Thanks,

       

      Mark

        • Re: Slingbox works on my laptop but not my Cell phone or Itouch
          ArizonaSackbut Apprentice

          Hi Mark,

           

           

          If you can post back with these answers it'll help...

           

          - Can you watch on your laptop from both inside the home network (connected to the same router as the Slingbox) and from remote over the internet ?

           

          - How about over wifi on your phone and iPod from inside/outside the home network ?

           

          - If you go to support.slingbox.com and log in, you should see some information about your Slingbox.  Under Internet Viewing, does it say Setup Complete: Yes ?  Also, are there any alerts listed ?

           

          - On your laptop, are you using the full SlingPlayer version or just the Web Player (watch.slingbox.com) ?  If you use both, can they both connect successfully inside/outside the home network ?

           

           

           

          What you're describing might be related to how your router's port forwarding is set up.  The questions I asked will help isolate where the connection is breaking down.  Any other details or clues you have would also be helpful.

           

           

          - Az