Thanks for reaching out to us here. I do apologize for any inconvenience you're experiencing while trying to view your Slingbox away from home. I would advise manually configuring (port mapping/forwarding) your router for the best viewing experience when you are not at home. You will need to do this from a computer on the same network as the Slingbox at the home location, just go to setup.slingbox.com. You can use our Network Setup Assistant which will provide you with step by step instructions of the manual configuration. If you find that your router make and model are not listed through our Setup Assistant, you can also use portforward.com for guidance.
Here are a couple of articles from our support site with more information on port forwarding:
Hope this helps!
The Sling Moderation Team
I'm away from home at the moment but I'll try when I get home. One thing I should mention, when I tried to use the Network Setup Assistant to configure, it did not have my router so I picked the closest one. When I clicked Launch, it went to a dead page.
I guess I figured that since it worked on my MacBook, internet viewing was set up and I would be able to view on my Kindle Fire.
So to add a little more information to this in case anyone can help. I spoke to Slingbox support and they tried to fix the problem. They were great and took control of my cpu remotely to resolve the problem. However the tech said it looks like the problem lies with the hub I have connected in between the router an the box. She was able to set everything up but said the hub kept dropping and clearing out the information she set up in the Port Forwarding section of my router and modem.
I still cannot view my stuff on my Kindle from another location outside my home network. However now I am getting the message that I'm not connected to the internet....when clearly I am.
Anyone else using a hub on their setup and if so having any issues? Or can provide some kind of fix?