I am sorry that your are having trouble getting to your DVR and On Demand keys to work on your laptop. I have a few follow up questions to help us investigate.
- Can you tell me exactly what remote you chose during set up?
- Are you seeing the faded remote buttons on Windows, Mac, or both?
Sling Remotes Team
I have the same issues with the ondemand and DVR buttons being grey out on my Motorola remote control. I changed nothingon my setup fro over 3 years. When I spoke with Tech support, they wanted me to pay for troubleshooting. the menu on the remote now has id.remote.name
I tried this on several windows based compters at home. re-installed slingplayer. Reset the slinbox and reconfigured it to no avail.
When I try to use the sling player on the web site, i still get the DVR greyed out.
When I used the web player using my MAC, I get the DVR controls..
What did they do ???
i just completed a chat with slingbox supprt and the agent indicated changes were made and my remote control for my motorola dvr get messed up.
I have a dch3416 and they told me to use a dch3200 or dct3200
the dch3200 works fine for me.
not sure what type of box you have, but you may be encountering a similar issue with your settings