1 Reply Latest reply: Jan 6, 2013 10:23 AM by trivers1979 RSS

    Need a remote for a Direct TV HR23-700

    ACC4657892

      Spoke to customer service a few weeks ago(case 00663892).  A default remote comes up when I select HR23-700 from the list, and nothing works.  They determined that my IR cable wasn't working and sent me a new one, but that doesn't work either.  They instructed me that if the replacement didn't work, I should come here and request that a remote should be created for me, so here I am.

      Please help!

      Jeff

        • Re: Need a remote for a Direct TV HR23-700
          trivers1979 Newbie

          Hello ACC4657892,

           

          Thank you for using our online forums here. I apologize about the issues you are having in regards to finding a working remote for your Directv HR23-700. There are a few things you can try, first have you gone into the menu options on your remote or settings and then find remote control and make sure it is set to IR instead of RF? If it is, have you tried to go in and test an alternate Directv remote?

           

          Hope this helps, please reply back if  you have any more issues.

           

           

          Regards,

          The Sling Moderation Team