1 Reply Latest reply: Apr 9, 2013 9:10 AM by craig.sling RSS

    Installing plugin in Windows 8

    255110450042413

      Watch my SOLO on my W8 PC.  I go through the plug-in install, but it asks me to close IE.  I close it, and it tells me it is running.  I go to the task manager and close it there, but it still tells me that IE is running.  How do I install the the plugin?

        • Re: Installing plugin in Windows 8
          craig.sling Novice

          Hello 255110450042413,

           

          Thank you for contacting us here on the answer forum. I see that you are having a problem getting the Slingbox to install the plug in. The reason that the plug is not install is because Windows 8 has IE running on both desktop and tile mode. I will put the steps on how to fix this below.

           

          • Hit contorl,alt,delete
          • Pull up the task manager
          • Go to process
          • Close all process named iexplorer.exe
          • Try to reinstall the app

           

          Hope this helps,

           

          Thank you,

          Sling Moderation Team