5 Replies Latest reply: Mar 17, 2013 4:17 AM by awsisme RSS

    Error W202 with computers not mobile devices

    msanta

      Does anyone why I get disconnected when I am using a computer with an error W202 saying poor internet connection and not with mobile devices using either wifi or the cellular network? Thsi is really very annoying.

        • Re: Error W202 with computers not mobile devices
          shaysfn Novice

          Hey msanta,

           

          Thanks for using our Answers Forum.  I understand that your getting the W202 error code when trying to connect to your Slingbox from your computer.

           

          I do have a few questions for you, and then I will do my best to help you.

           

          1.  What type of computer are you using, is it a MAC or a PC & what is the OS of the computer?

          2.  What is the name that is on the power supply that is connected to your Slingbox, and do you have your Slingbox plugged directly into a wall outlet

               or is it plugged into a power strip?

           

          Hope to hear from you soon.

           

          Thanks,

           

          Sling Media Moderation Team

            • Re: Error W202 with computers not mobile devices
              msanta

              Hi,

               

              I am using both Macs and PC¹s. Mac OS is 10.8.2 and PC¹s are Windows 7. The

              power supply is a Ktec model KBAFF0500400W1US which came with the slingbox

              and was plugged to a power strip. I plugged it directly to the outlet to see

              if there any change, I'll let you know later.

               

               

               

              Miguel Santa

               

              Instructional Technology Specialist

              PS 115 The Daniel Mucatel School

              Brooklyn, New York, 11236.

              718-241-1000 ext:3570

              http://ps115.org

               

               

               

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                • Re: Error W202 with computers not mobile devices
                  shaysfn Novice

                  Hey msanta,

                   

                  Thanks for the information and good to hear from you again.  It is good that you have plugged the Slingbox directly into the wall, we recommend that because the power supply can actually cause electrical interference with the Slingbox.

                   

                  Now, if that does not work, and you still cannot connect to the internet with the Slingbox, I would recommend that you contact Sling Media customer support.  If you are out of warranty, you may have to pay a PPI fee, if you do have to pay that fee, and it is determine to be a hardware issue, there is the possibility that that fee could be refunded.

                   

                   

                   

                  Hope this helps.

                   

                  Thanks,

                   

                  Sling Media Moderation Team

                    • Re: Error W202 with computers not mobile devices
                      msanta

                      Hi again,

                       

                      What¹s really confusing me is that I can access the slingbox with my mobile

                      devices and it works fine. Locally with my computer at home I can¹t which is

                      pretty odd. This didn¹t happen before the website was redesign and updated.

                       

                       

                       

                      Miguel Santa

                       

                      Instructional Technology Specialist

                      PS 115 The Daniel Mucatel School

                      Brooklyn, New York, 11236.

                      718-241-1000 ext:3570

                      http://ps115.org

                       

                       

                       

                      Important:  This electronic mail message and any attached files contain

                      information intended for the exclusive use of the party or parties to whom

                      it is addressed and may contain information that is proprietary, privileged,

                      confidential and/or exempt from disclosure under applicable law. If you are

                      not an intended recipient, you are hereby notified that any viewing,

                      copying, disclosure or distribution of this information may be subject to

                      legal restriction or sanction. Please notify the sender, by electronic mail

                      or telephone, of any unintended recipients and delete the original message

                      without making any copies.