i have been a long time slingbox customer, at least two sling boxes a sling catcher, and two treo and two apple mobile version of slingplayer.
when i used the chat to get some advice i was told
6:32 PM Keith:
Yes, I am here. Sorry about the delay here. Well, I am showing that you are outside of your one year warranty/ complimentary support period here. We would need you to call inot our phone support line to process a pay per incident of 29.99 in order to provide any live technical support here. .'
THIS WAS AFTER WAITING 15 MINUTES and slow response that showed keith "typing" but nothing added to my chat( are they haveing the techs work more than one issue at a time?)
at one point sling was very helpful and supporting , with this in mind i reluctantly would purchase a new version of a player.
but between not supporting their long time customers and not refunding money when requested ( my ipad slingplayer wont work on my "slingplayer pro", it needs "slingplayer pro HD"
I am afraid sling has gone the way of quickbooks and apple and let profits drive what was once a company known for customer support into an experience in frustration to its (once) Loyal customers
after having long promoting sling when people ask how i am watching my dvr on my phone, i will now advise them not to bother with sling
UPDATE, I am looking at a product called "Vulkano" on amaz++