Thanks for using our Answers Forum. I understand that you keep getting an error code W202. I have a link to an article that will explain what that error code is.
I would also recommend that after you do a hard reset, that means holding in the reset button for at least 30-45 seconds, then you would go in and configure your Slingbox at setup.slingbox.com again. Please make sure that you do the setup for internet viewing and that it goes thru without issue.
The second link that I sent you explains how to reach our customer support anywhere in the world. Since your Slingbox is set up in the UK, you would simply call (020) 7294 0157, their hours of operation are 9am to 8pm GMT.
Hope this helps.
Sling Media Moderation Team
thanks for your email.
I've done exactly as suggested, however after the reset, when I go to setup my slingbox, it detects the box on my network, then says it needs to update my slingbox software, it starts to download some new software gets quickly to 25% (it's always 25%) and then stops. Then after a few seconds of hanging at 25% it says I have been disconnected because of a poor internet connection.
I know I don't have a poor internet connection and I've gone through this process several times and it always stops at 25%.
I went back and tried the setup process a couple more times and I then got a message saying my slingbox software was up to date.
Then went through the process where I got the message about setting up my router for viewing on other devices (ie ipad, phone etc).
I clicked through, then got the option of selecting my router. I selected from the dropdown Apple and Extreme for Mac. When I clicked for the guide it took me to a slingbox error page saying the page I was looking for doesn't exist.
On my home network, my slingbox is working.
Internet viewing, it says, is working.
It said that before so I guess until I go abroad again next week I won't really know.
Will update this post.