same issues here - really bad
I spent 48 minutes last night waiting for chat tech, he/she disconncted after 1 minute waiting for me to answer
great idea, terrible execution, product quality really bad
i have replaced 3 out of 3 devices in the last 10 months
but look at the bright side - at least the new iPad app doesn't work worth a darn...........
Thanks for using our Answers Forum. I understand that you have been having trouble getting in touch with our customer support via chat.
First, let me apologize for the inconvenience and the fact that you were disconnected.
I would recommend that you call into 877-GoSling(877-467-5464). The best time to call is after 1pm, the agent that you reach will be able to help you no problem at all I'm sure.
Hope this helps.
Sling Moderation Team