0 Replies Latest reply: Nov 8, 2012 10:18 AM by georgesjoey RSS

    Support Tech Asking for Credit Card Info

    georgesjoey

      I have had power issue with my PRO-HD which I got less than 60-days ago.  After giving detailed information to the support tech who answered the call to help diagnose the problem, I was told that I may have received a defective unit and they will be sending me a replacement box provided that I give him my shipping address as well as my credit card info (number, billing address and security code).

       

      I find this really unusual that such details should be discussed over the phone.  Is this the way Sling Media conducts their business?  Will my infromation be protected if I relay it to the support tech?  What assurance can I get that my financial information will not be misused and abused?