2 Replies Latest reply: Nov 7, 2012 4:42 PM by archie.sling RSS

    Your Slingbox is not currently accessible

    jscarpelli

      I am getting the above message when trying to connect remotely. My Slingbox is the original that I purchased in 2007. Never had a problem until now. The troubleshooting on the page indicates the problem is not with my laptop, but I know that is a lie.

       

      I can connect to it using my phone. My son can connect to it using his pnone. And he can also connect to it from his laptop through slingbox.com

       

      I am running Windows 7 64 bit with IE9 32 bit.

       

      Any ideas anyone?

        • Re: Your Slingbox is not currently accessible
          Apprentice

          Hello jscarpelli,

           

          I'm sorry to hear you are having trouble accessing your Slingbox. To better assist you I have a couple questions in regards to your specific issue:

          • Have you tried on more than one browser?
          • Have any changes been made to the setup? (i.e. new router, Slingbox was moved into another room etc)
          • Have you tried from more than one computer?
          • Have you tried clearing your cache and cookies?
          • Does the Slingbox have 2 solid lights on the front of it?

           

          Thank you,

            The Sling Moderation Team

          • Re: Your Slingbox is not currently accessible
            jscarpelli
            • Have you tried on more than one browser?

            Yes. I tried Chrome and as I mentioned ny son can access it via his browser.

            • Have any changes been made to the setup? (i.e. new router, Slingbox was moved into another room etc)

            Not at all

            • Have you tried from more than one computer?

            Yes as above

            • Have you tried clearing your cache and cookies?

            Yes

            • Does the Slingbox have 2 solid lights on the front of it?

            I would assume so as I just finished watching a recorded show from the app on my phone