3 Replies Latest reply: Apr 7, 2013 10:26 AM by craig.sling RSS

    Cannot get Slingplayer (WD TV LIve) to work with Slingbox 500


      Has anyone been able to use a WD TV Live Streaming Media Player with the new Slingbox 500?  Whenver I try to connect, I get an error message on the WD Slingplayer asking me to go to Watch.Slingbox.Com, log in and then find the "Check for Updates" icon, click on it and intstall updates.  Problem is there are no updates to install, all firmware is current per Slingbox Tech Support.  Anyone been successful in getting these two to work together? 

        • Re: Cannot get Slingplayer (WD TV LIve) to work with Slingbox 500
          jwbelcher Newbie

          Yes, WDTV received a firmware update yesterday that added compatibility to the 350 / 500.   I was watching 1920x1080 after applying the firmware update on WDTV.   Picture qualtity was great.


          However - my WDTV "MISC" on screen controls for TiVo are not available when connecting to the 350/500.   Instead of TiVo buttons are generic Custom25 - Custom10 buttons that some seem to map to TiVo IR codes.  For example, Custom16 sends the TiVo button IR command.


          This issue appears only to be a problem when connecting to the new hardware; when I connect WDTV to my Solo the TiVo controls still show.  I also have Boxee Box and it has the same problem with showing generic buttons too.

          • Re: Cannot get Slingplayer (WD TV LIve) to work with Slingbox 500
            craig.sling Novice

            Hello acc4463062,


            Thank you for contacting us here on the answer forum, I am sorry to hear that you are having a  problem connecting to the WD live with your Slingbox 500. We just released a update that was suppose to fix any problems connecting to the WD live and this should cure your issues that you were having. If you are still having problems connecting you should try the steps below.



            Hope this helps,


            Thank you,

            Sling Moderation Team