2 Replies Latest reply: Oct 30, 2012 10:14 PM by keo1 RSS

    Sandy

    keo1

      I am only receiving Approx 200kbps since yesterday 14.30 GMT , Sound & Picture Freezing.

      Checked all Connections back home and here in Cyprus.

      Checked on another Persons Network and still the same.

      Does anyone Know what is wrong ?.

      I also cannot find the Telephone Number for the Support Team.

        • Re: Sandy
          Matt.Sling Apprentice

          Hi keo1,

           

          There are a few possible reasons why streaming/connection speeds can be impacted. Have you checked your up/down speed on other sites?

          This article talks about how a slow internt connection can affect picutre quality.

           

          Changing your quality settings can help as well. This article: How to optimize SlingPlayer video shows you how.

           

          The UK support number is (020)7294 0157 in case you still need to call

           

          Hope this helps,

          Matt

            • Re: Sandy
              keo1

              Hi Matt

              Thanks for the Info.

              Hopefully I can get it Working Properly Now.

              Sandy.

              Date: Tue, 30 Oct 2012 12:53:42 -0700

              From: answers@slingmedia.com

              To: sandymacmillan1@hotmail.co.uk

              Subject: Re: - Sandy

                                                                                              Slingbox Answers Forum

                                                       

               

                                                  

                                                  

                                                       

                  Sandy

               

               

                  reply from Matt.Sling in General Slingbox PRO-HD Questions - View the full discussion

               

               

               

              Hi keo1, There are a few possible reasons why streaming/connection speeds can be impacted. Have you checked your up/down speed on other sites?This article talks about how a slow internt connection can affect picutre quality.  Changing your quality settings can help as well. This article: How to optimize SlingPlayer video shows you how. The UK support number is (020)7294 0157 in case you still need to call    Hope this helps,Matt

               

               

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