I am glad to see you here on the answers forum and am very sorry that you are having problems with the Pro HD. I see that you were going to contact the tech support. Did you ever get through? The slingbox Pro HD is a very good and desired unit I am very sorry about your luck with it. If you have any more questions about the unit you can contact us here on the forum or give us a call at 1-877-467-5464.
Sling Moderation Team