Hi, I bought a new sb after the old one stopped working. The easiest way I found to get all of my family's laptops to recognize the new one was to log into my slingbox.com account from each laptop. Once on the site select "watch" from the top toolbar. Hopefully it will find it for you like it did me. After that first time login to the website from each laptop you should be able to bypass the website. Good luck.
Thanks - we have been trying to do that, but it seems that the Slingbox can't be found on the network by any of our computers. Yet all the lights show it is on a network. Only thing I can think of it that it is connecting to a neighbors network, but would be nice to be able to choose the network it connects to. And on my computer, all the available networks are locked, so not sure it sould be able to connect to others. ?? May have to call customer service for this one.
I'm sorry about the inconvenience you're having. It sounds like you will need to delete the previous Slingbox from the directory within your account online. Here is a link from our support page which explains how to use the Profile/Slingbox directory within your account:
Once you remove the previous Slingbox, the new one should be recognized!
Hope this helps!
The Sling Moderation Team
Thank you Kwhit.
I have successfully deleted the old SB.
Now my wife's lap top (mac pro) goes
directly to our home TV but when I try
on my Macbook Air, I get an error message
telling me that my current web browser (Safari 6.0)
or my operating systerm (Lion 10.7.4) are not supported
by the slingplayer plugins.
when I click "here" for more info: I can then access my
TV when I click "Watch your Sling Box Anywhere!" on
the right side of the page, It takes me to my TV.
What is wrong?