Just got new PRO HD unit.
The tech support person said that Slings data base had no record
that I bought this box after searching with the serial number I gave them
off my new unit.
I was then told I needed 'written proof' that I bought and paid for it.
Was instructed to go find my receipt, then go find a scanner, then email
this to Sling BEFORE they would give me any help in setting up
Is this standard proceedure or do they think I am a thief or some type
Seems a really poor way to start a relationship with a new customer.
Did I get a bad CS person or is everyone treated this way?
Retrieving data ...