I'm sorry to hear the Slingcatcher keeps giving you that error code when your trying to use it. I would try performing what is called a power cycle and maybe one more factory reset. I'll list the links below on how to do those.
* You will have to scroll down a bit on this page to find the Power Cycle instructions, but they apply to the Slingcatcher as well as the Slingbox.
Best of luck,
The Slingbox Moderation Team
No, tried both and no luck. Has it got something to do with the fact that in England I have upograded to fibre optic broadband and so have a new modem and router? Having said that, I have successfully set up the slingbox for internet viewing with the new router/modem, and viewing on my laptop in France via watch gives a very good picture
Any more suggestions would be gratefully received, cos it's a really important part of our lives here in France!
Have you manually opened port 5001 on your router in the UK? This needs to be done and set to TCP only for it to work. The Slingplayer and 'watch' on this site are different and don't require TCP. Check which feed you have by connecting to Slingbox and clicking Shift, Alt and the letter 'I' on the desktop Slingplayer or Ctrl and click the left button of your mouse on 'watch', while the cursor is on the actual TV feed. This brings up the feed statistics.
If you haven't opened a port for a TCP feed at the location of the Slingbox then the SlingCatcher will not work. Also, turn off any firewalls on the router as this may be blocking the SlingCatcher.
This sounds like a real possibility. Thanks, though before the change of router/modem in England there has never been a problem and I have never manually opened port 5001
Yes, it is a slingbox
As I've said I am in France. Can I check the feed on watch on my laptop here or do I need to be in England? And what exactly am I looking for? (sorry!)
If I find that is the problem, how exactly do I manually open port 5001? Can it be done here or only in England? There is someone at home in England to do it if I give precise instructions over the phone
As you've probably guessed, I am no techie!
That is definitely the problem. SNATT won't work with a SlingCatcher- it needs to be a TCP feed.
Port forwarding is for incoming and outgoing like opening a door. You want to open port 5001 for a Slingbox. Unfortunately it has to be done on your UK home network where the Slingbox is located. Either someone can help or use the free version of www.logmein.com - they download it on their computer and you on yours. When their computer is on you can access it remotely and then access your router. You just need to know their password to get into their computer. There's a paid version of logmein too but you don't need that.
Most routers allow you to access them by putting http://192.168.1.0 or something into the Internet browser address bar. You need to know what type of router you have then Google the instructions on how to access it and how to port forward. It will be simple but all routers work differently. For example Netgear just requires you to enter www.routerlogin.com in the address bar and then has default passwords to enter-all listed on the instructions
Basically though you identify the IP address of the Slingbox by looking at the attached devices. It might be something like 192.168.1.2 and then go to port forwarding and open port 5001 for that IP address an also select TCP as the feed. Not UDP or a mix of the two.
You might have to to get someone to reset the Slingbox after this has been done or it may just work. Try 'watch' again and check the feed before trying the SlingCatcher.
Sounds complicated but once you've mastered the settings of your home router it's fine! If there's ever a power cut in the UK you may lost port forwarding and have to reset it.
Hope that all helps!
It works! And works brilliantly, a really good picture. Pleased I upgraded to fibre. Got my grandson to make the adjustments at home, while I took him through it over the phone
Not only that but the picture on my laptop an my iPad are so much better as well
All in all, a complete success
Thank you once again, James. Brilliant explanation for a non-techie like me. Have you thought of joining Sling!?