1 Reply Latest reply: Jul 17, 2017 9:04 AM by SlingSupportCynthia RSS

    South jersey Comcast

    JerseyBill
    Visibility: Open to anyone

      I purchased an M2 and have Xfinity cable. It is not listed as a cable provider and my set top box model number pulls up the wrong remote control. Any ideas? Thank you

        • Re: South jersey Comcast
          SlingSupportCynthia Novice

          Hello,

           

          I do apologize that you were not able to find your cable provider when putting in your zip code. The purpose of that selection is to provide you with a guide that has your channel listings within the app. You will still be able to use your guide from the virtual remote itself.

           

          The newer set top boxes from Comcast typically use the same remote. I would advise to use the search option when selecting your set top box, and select the XR5 remote. Hope this helps!

           

          Thank you,

          Cynthia

          Sling Media Moderation Team