2 Replies Latest reply: Jun 13, 2012 11:04 AM by barbaraharwood RSS

    Cannot connect to slingbox in USA from Vietnam

    ACC601127

      I am in Vietnam and cannot connect to my slingbox HD PRo. The power and network lights are solid. Parents changed the wireless router out and it is password protected. Could this be the issue?

        • Re: Cannot connect to slingbox in USA from Vietnam
          chakkarinen Apprentice

          If the router that the SB-HD has been changed since you last connected to it, then the SB-HD probably needs to be reset to get its IP addresses properly re-assigned.

          • Re: Cannot connect to slingbox in USA from Vietnam
            barbaraharwood Newbie

            Hi  ACC601127,

             

            Thank-you for  contacting Slingbox Forum.

             

            If you have a new router connected to your Slingbox, you will need to reconfigure the Slingbox to  the new  router.

             

            To do this, you will go to setup.slingbox.com and redo the "Internet  Viewing  Test".  This will automatically attach the new router to the Slingbox.  This  process must be done at the home network where the Slingbox is located.  You will  then be  able to  view your Slingbox remotely.

             

            Hope this helps with your issue.

             

            Thank you,

            Sling Moderation Team