Thank you for contacting Slingbox Forum. I understand how it is to lose your favorite channels!
The loss of the channels may be just due to the digital switch over. If you think Sling can assist please call the UK support number. It is 020 7294 0157. The link to the contact page is: Contact Sling Media Support.
Hope this helps with your issue!
Have a great day!
Sling Moderation Team
Hi Barbara, I really need some help here. I am at my wits end. I spoke to Euro-Support as you suggested, but they have no update and cannot get an update. They have no way to escalate this or find out any information about a resolution. So I'd really appreciate it if you could find out whether the problem will be fixed and by when.
Thanks in great hope...
Sorry to have to tell you that you cannot expect any reply, help, or even an acknowledgement from any one at the Company regarding this issue, especially on this Forum.
It is a problem that has been spreading with the SlingBox PRO and PRO-HD for almost 2 years. It is a firmware matter a but despite being fundemental to the advertised properties of the boxes, or perhaps because it is, SlingMedia will not discuss it here.
You will see that they reply to many threads on the Forum about other matters, and must have monitored the threads regarding the Freeview Tuner, but have steadfastly ignored it.
In particular look at my last comment, and if you ever hope for the matter to be resolved consider the action I have suggested there.
AND the earlier posts at
Someone from SLING has at last posted an acknowledgement.
and on a few other threads.
Pleased to get some acknowledgement from the Company, after two years.
I wonder if anyone believes it is a total coincidence that this momentous admission comes after the campaign has begun to bring this matter to much wider attention especially to potential new customers?
If, like me, you can see that there is a link, then PLEASE help me keep the pressure up. Having an acknowledgement after all this time is one thing, getting the Company to bother to get the HD and HD-PRO boxes fixed for existing customers is another matter.
Hi, Ken, yes amazing aint it.
But if you want them to really fix this issue, please join the few of us who have done something about it.
Have a look at my recent postings on https://community.sling.com/message/93136 and post something on the Net.
In addition to the places I have listed, I also posted on several Facebook pages that talked about the SlingBox.
Just adding a suitable comment there, or adding a comment to the links I have posted on would be good.
If you do, please post something of this Forum saying what you did, so SLING continues to 'get the message' that we are now going to take action.
I have kept a list of everywhere I have left posts, and will update them positively if Sling takes the next step and puts the problem right.