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Hi. I just changed from one cable company (Time-Warner) to another (Cinci Bell Fi-optics) and just tried to access my sling box to record some shows. When I logged in, it showed the old Time Warner remote and it would not control anything. The TV was on, but I couldn't get to the guide or do any channel changing, recording, etc. Is there some kind of change or set-up that needs to be done to get the changeover to my new cable company? The cable guy who showed up didn't even know what a slingbox was. Thanks!