1 Reply Latest reply: Jun 23, 2012 10:39 AM by barbaraharwood RSS

    no picture /no sound

    olaramstedt1234

      CAn anybody help me. I have my slingbox in sweden and now I am in Portugal. I am connected to my slingbox - I am sure - because I can see the TV channel sign TV 1, TV 2 etc. on the screen - but no picture or sound appear. Yesterday everything worked.

      Amazing is thart if for a program the announcmnet "do you want to see the program from the beginning" (for a program that has already started) I click on "yes" - I can both see the pictures (film) and have the sound.

       

      Can anybody help me???? Whats wrong and how can I fix it???

       

      Please give me an answer - even better on my mail; ola@olaramstedt.se

       

      Kind regards / Ola

        • Re: no picture /no sound
          barbaraharwood Newbie

          Hi olaramstedt1234,

           

          Thank you for contacting Slingbox Forum!

           

          It must be very frustrating for you not to be able to access your Slingbox viewing!  In order to troubleshoot, we will need to have you at the location of the Slingbox.  Here is the Customer Support number for Sweden. The number is 08 5199 2138. Have  any changes occurred at the  home location since you were able to see and  hear it?

           

          Have a great day!

          Sling Moderation Team