Thanks for contacting us. In the rare chance you are still having issues with your device, we do have a great article that will may be of use to you.
This is more for a mobile device, but it gives instructions for changing the video or audio type. When making these minor adjustments, it can make a big difference in the type of streaming.
Want a better picture or sound? Here's how to optimize streaming on your Windows Mobile device.
Hope this helps!
The Slingbox Moderation Team