Thank you for participating in the Slingbox Answers Forum. If I understand correctly, you are having difficulty with viewing your Slingbox Fullscreen on your laptop. If you are using an old desktop version of SlingPlayer, we invite you to use Watch on Slingbox.com. It is now the only viewer we develop and support for Windows and Mac OS computers.
In the event that you are already viewing from Watch on Slingbox.com, here are the necessary specs for your computer to ensure successful viewing:
Hope this helps,
Sling Moderation Team