If my router is already set up with portforwarding to my ip address for the sling box
should I uninstall slingplayer and reinstall. It won't upgrade to the new firmware. It won't upgrade using the web sling wizard either. Both say my slingbox can't be found on network. I can see my account directory that shows data (acct#, ip address public (I think this is my problem), ip address private (this is the one I port forward on netgear router). This data is from first time I set up sling.
also my firewall is set to allow slingplayer application. I have tried to upgrade with firewall turn off that did not work.
Sorry to hear that you are having ongoing issues. Portforward.com may provide some additional info that could help, but if you still have problems with your router or Slingbox, please call our support line at 877.GO.SLING (877.467.5464) and we can walk through some additional troubleshooting steps.
Matt - my slingbox directory info is below. I cannot get any wizard to work so that I can update the slingbox info below.
I have tried to use slingplayer version 2.3 as well as the online web here using the "set up your slingbox".
I have used the "Slingbox Network Setup Assistant to help configure your router" (to which it only had me port forward so I used the private IP address below 192.168.1.237 and port 5001. Again I can't get into any slingbox wizard to change it to be port forwarding as it is set up as DCHP and therefore it is not showing on the Netgear router as a device attached.
Below shows the wrong public IP address and I cannot get into EDIT to change anything. States that slingbox can't be found on network (see error code in previous strings here). I don't show my ID number but I have one.
Slingbox Software Version: 1.4.20
Set Up Complete: Yes
Slingbox Public IP Address: 126.96.36.199
Slingbox Private IP Address: 192.168.1.237
Slingbox Port: 5001
Slingbox Access Info
Activation Date: 09-08-2007
Date Last Accessed: 08-11-2011
If your using DHCP I'd set up a DHCP reservation so the device gets the same IP address each time, its one less thing to go wrong.
Page 5 - 4 onwards
Thank you Andy. Where am I going wrong......
1) I only did the port forwarding section in router only (my slingbox is not selected for port forwarding as I can't get to a wizard) and you did not mention it (to keep this as such or remove port forwarding). I have it set up now on the router as port forwarding (see previous string).
2) My router is set up as DHCP automatically for my internet service provider.
By default, the router functions as a DHCP server, allowing it to assign IP, DNS server, and default
gateway addresses to all computers connected to the router’s LAN. The assigned default gateway
address is the LAN address of the router. The router assigns IP addresses to the attached computers
from a pool of addresses specified in this screen. Each pool address is tested before it is assigned to
avoid duplicate addresses on the LAN.
3) I DID NOT DO ADDRESS RESERVATION (ONLY PORT FORWARDING IN THE ROUTER)
When you specify a reserved IP address for a computer on the LAN, that computer always
receives the same IP address each time it accesses the router’s DHCP server. Reserved IP
addresses should be assigned to computers or servers that require permanent IP settings.
To reserve an IP address:
2. In the IP Address field, type the IP address to assign to the computer or server. (Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.)
3. Type the MAC address of the computer or server.
4. Click Apply to enter the reserved address into the table.