It seems that you are having some issues trying to get the virtual remote control for your Slingbox PRO-HD on your Mac computer.
There are some steps for you to follow in order to fix this issue. First we recommend you to:
1. Quit your current browser
2. Remove the following folders/contents:
Then, try to reproduce the issue one more time. If you can reproduce it, quit the application and Zip or save the log files into:
I also encourage you to check the following article:
Make sure to follow all the indications and let us know how everything works for you!
I tried the steps mentioned above, but it still doesn't work.
I deleted those files, and restarted, still nothing. I have attached the log files
When I check the plugins folder.. I see only a picasa plugin. No slingbox plugin.
You recommended to reinstall the plugin. When I visit slingbox.com and click watch it doesn't give me the option of installing the plugin.
Maybe I should mention that when I start up watch.slingbox.com it loads the cablebox video. The problem is that the remote remains on "Remote Loading". If I choose the popup player, I can use some of the buttons from the soft remote, but this isnt enough to fully navigate the cablebox(no on-demand button, and quite clunky UI)
I found a file in my downloads folder... Slingplayer_Plugin_220.127.116.116.dmg. I ran it and at a certain point it asks me to quit safari, and completes with success. Unfortunately, when I check the plugin folder, the slingplayer plugin is still not there.
I have tried with Chrome, Safari, and Firefox.
What else can I try?
If you look in the manner that is directed to find the slingbox internet plug-in, I don't think you find it. At least, I didn't. BUT when I followed the icon path (Macintosh HD [on desktop]; Library; Internet Plug-Ins) I found the plug-in (along with several others I couldn't see starting at Go from the toolbar menu.
Hi mmunevar - thanks for the details and debug logs. Our engineers have observed the issue you've described under these circumstances:
- The remote bin files are manually removed from a user's system.
- Some type of conflict occurs while remote is being downloaded on via Watch on Slingbox.com (generally on Mac systems).
- The remote bin file gets corrupted during download.
Here's what you can try to fix the issue:
- Clear browser cache and delete any temp files. Quit browser.
- Clear the entire system Trash
- Navigate to User Library > Application Support and delete the Sling Media folder.
- Re-launch Watch on Slingbox.com, then check to see if your remote displays correctly.
If those steps do not work, try steps 1 through 3 above, and then launch Setup on Slingbox.com. You'll want to re-configure the video input for the appropriate manufacturer & model of the device you're trying to control and then see if your remote downloads and displays correctly.
Let us know if either of these two options work!
I can say for me these steps did not correct my problem. I even tried to reconfigure input method to download the remote again. In my case I saw the message that it was downloading the remote with a status bar moving.. it got to somewhere around 50 - 60% and then the screen just changed to asking what zip code I was using and never asked me to try and test the remote as it should have. So the remote file still was currupted even following that process you mentioned.
I too wish to report the same issue on two of my MacBook Pro laptops. This issue is not seen on two windows 7 laptops. The Mac have the "remote loading" constantly message. I too followed the same process you suggested and had the same results as the other user. The issue was not resolved. I have attached my log files for your review as well.
My System information:
OS: 10.7.3 (Lion)
Browser: Firefox ( but seen on safari as well)
Slingbox: Slingbox HD (purchased Apr 12, 2012)
Slingbox Software Version: 2.1.350
Windows 7 Laptops had no problem loading the slingbox remote in the browser plug-in, but the two Mac laptops will not load the remote.
Hi Slingbox team,
I opened this thread in the hopes of getting this bug some attention. I alerted you in the forums of this bug since January 7th, so it has been more than 3 months without a working solution. As you can see, kvieria is also having the problem so it's not isolated. I read recently that Mac user-base is growing and is now in the 13% range.
Could you give it some attention?
I am new to slingbox. Just got the HD Pro hooked up about 10 days ago. Everything was working fine until yesterday, when I started experiencing this same problem. I am using a MacBook Pro w/ Lion.
The slingplayer last night and tonight just reads "remote loading" with the button greyed out. I followed the directions above and reloaded the plug-in again. No change. The remote just doesn't want to load anymore.
Any other troubleshooting tips?
Thanks for opening up the ticket, but I'm trying to understand why it took so long for this to happen. I originally posted the problem to the forums on January 7th, and it has been almost 4 months before your company has even acknowledged that there is a problem. At least another 3 users have taken the time to post in the forums. It is not possible to count how many potential customers haven't been able to get theirs to work, and thus brought it back to the store.
After all the money spent and effort made to gain those customers, you've let them go so easily.
It might be the case to discuss how you create tickets and log bugs in your system, as the current system lets things though the cracks.
This problem remains open.
I went ahead and tried to load the slingplayer webapp on my Mac and guess what... this time the remote loaded!
Seems like that problem was solved, but in the correction of one problem, another one surfaces... After just a couple of minutes of watching television, I got the following error:
"Your Slingbox has been disconnected because of a poor Internet connection. Try connecting again. Do you want to retry? [Code:W202]"
And then I need to wait about two minutes before it can successfully connect again.
While watching the evening news last night I had to reconnect no less than 7 times. Each time it disconnected, I had to go through the reconnection routine, which takes about 2 minutes. In order to watch a 30 minute news program it took me nearly three quarters of an hour.
Please note that this bug is not resolved.