10 Replies Latest reply: Jan 19, 2011 1:53 PM by RafaelB Branched to a new discussion. RSS

    Windows 7 x64 Upgrade ... "Unable to render video stream"

    scottdelap

      I just upgraded to Windows 7 x64.  I now receive the following during the optimizing step of the Windows Desktop player:

       

      • Error: 0x80004005
      • Context: 46
      • Operation:1041

       

      SlingPlayer is unable to render the video stream.

       

      Some things I've tried:

       

      - Uninstall and clean install

      - Installed as Administrator

      - Changed installation directory from Program Files (x86) to Program Files

      - Changed installation directory to c:\applications

      - Ran as administrator in all cases

      - Modified permissions of Sling Media files to full

      - Disabled Windows Firewall

      - Tried running the browser viewer from sling.com

       

      All these fail.  For the desktop player I always get the same error.  A few other notes:

       

      - I do find it interesting that the browser player also fails.

      - I'm able to change settings on the Slingbox using the desktop software.  I'm just unable to view video.

      - I can connect using other computers on my home network.

      - I'm using the latest firmware and the latest desktop software.

      - Box is a new Slingbox Pro HD that previously worked on the same computer before the Windows 7 upgrade.

        • Re: Windows 7 x64 Upgrade ... "Unable to render video stream"
          ArizonaSackbut Apprentice

          Hi Scottdelap,

           

           

          Thanks for all the clear details !  Based on your description, it smells like a software firewall on your computer to me.

           

          I'm not familiar enough with Win 7 to offer any specific guidance (sounds like you know a lot more about that OS than I do).  However, I've seen this happen on other Windows machines.  In three instances with nearly identical behavior on Slingboxes I've worked with, it came down to a simple firewall issue.  The trick was finding the source of the block.

           

           

          The biggest clues for me come from four of your five "other notes" near the bottom...

           

          - I do find it interesting that the browser player also fails.

          (Persistent between apps on the same machine)

           

          - I'm able to change settings on the Slingbox using the desktop software.  I'm just unable to view video.

          (I believe- but not 100% sure- the desktop app uses UDP for setup, TCP for regular streaming)

           

          - I can connect using other computers on my home network.

          (Problem isolated to an individual machine)

           

          - I'm using the latest firmware and the latest desktop software.

          (Good to know, but I don't see a connection to the failure)


          - Box is a new Slingbox Pro HD that previously worked on the same computer before the Windows 7 upgrade.

          (Isolated to software changes after upgrade)

           

          Here's a link I found to a thread on this board that's similar:

          https://community.sling.com/message/2492#2492

           

           

          Hope this helps,

           

          - Az

            • Re: Windows 7 x64 Upgrade ... "Unable to render video stream"
              DDHomeOH

              I am having the same problem.  I get the same error message when I try using the Slingplayer 2.0 and via the webportal player attempting to access my slingplayer HD.  However, I am able to watch my slingplayer HD on my home network and connected remtely via a windows vista (x32) laptop and a windows XP (SP3) desktop.  I can watch the stream on my local network with both the windows vista and windows xp machines, but get the error message when using a new windows 7 (x64 home premium) desktop machine.

               

              I have tried the following:

              - turning off windows 7 firewall completely.

              - turning off the firewall on my router completely.

              - enabling port 5001 on my router for both tcp and udp.

              - anti-virus is AVG free 9.0, but I haven't considered unistalling it, and am not aware of a configuration change that I need to make.

               

              Any ideas?

            • Re: Windows 7 x64 Upgrade ... "Unable to render video stream"
              baseline1

              You need an audio playback device.  Windows 7 is unable to render the video stream (with embedded audio) unless there is an audio playback device active.  If you do not have speakers, try plugging in a headset.

              • Re: Windows 7 x64 Upgrade ... "Unable to render video stream"
                archiemiller

                I am having a similar problem, error 0x80040154, context 46, operation 1041.

                After working great for year, suddenly unable to start streaming.

                windows XP Slingbox Classic

                I have upgraded player from version 1.5.325 to version 2 - No help

                The problem is specific to ONE computer on my network.

                Other computers on the network work fine with player 1.5.322

                Access from outside my network works fine with player 1.5.322

                Something has happened to the advanced Video on this computer.

                Have turned off Windows Firewall and Antivirus - No Help

                • Re: Windows 7 x64 Upgrade ... "Unable to render video stream"
                  Apprentice

                  Hi scottdelap and all, this troubleshooting article may help you with this issue.

                   

                  Troubleshooting an "Unable to render video stream" message