2 Replies Latest reply: Mar 9, 2012 3:07 AM by dlloyd3 RSS

    Can't Open Slingbox HD PRO


      Originally this Slingbox HD Pro worked great on my MAC when I was in Canada, now that I am in Phoenix trying to hook-up to my DVR back in Canada and I can't get a good enough connection to watch, althought there are glimpses. I eventually get a message that says disconnected poor internet connection. Any ideas on what I can try? My interent speeds here in Phoenix are great.

        • Re: Can't Open Slingbox HD PRO
          chakkarinen Apprentice

          When you were in Canada, where you always watching the video stream inside the same house (i.e., the same local area network) where the SB is located?   Or did you also have good access to your SB in Canada when you were watching from other locations in Canada (such as a McDonalds, Starbucks, or local library).   What you are describing sounds to me like your ISP in Canada is not providing high enough UPLOAD speeds for the signal to stream smoothly from the SB to the router in Canada and through the modem in Canada out into Internet Land.


          I doubt that your location in Phoenix is the issue, unless your ISP in Phoenix has some particular blocks installed on large data transmission rates over extended periods of time.

            • Re: Can't Open Slingbox HD PRO

              I have been using my slingbox here in Asia for a month and suddenly march 5th it cannot connect.


              Nothing has changed on this side or in Canada.


              Can't figure it out.


              BTW has anyone recently had issues with having your login email address change when you try and watch.


              I have found that unless I clean the cookies from my browser I have this issue.


              All started suddenly about March 1 , 2012 maybe this is something to do with Dish Online?