1 Reply Latest reply: May 7, 2010 10:31 AM by ArizonaSackbut RSS

    New computer can't find account

    mkilbride

      I'm trying to install the software on a new computer (I'm away from home). After logging in, the search for my Slingbox comes back with the message "Unable to find a Slingbox with given Sligbox ID". All connections are solid at home and at my location. What gives?

        • Re: New computer can't find account
          ArizonaSackbut Apprentice

          Hi mkilbride,

           

           

          I think the problem is that the new install of SlingPlayer- specifically, the Slingbox Directory- doesn't know where to find your Slingbox on the internet.

           

          Slingboxes only show up automatically in the Directory if your computer is on the same local network as the Slingbox.  Leave home, or use a fresh install away from home, and they disappear until you explicitly add an entry into the Directory using your box's SlingID.

           

           

          If you know your SlingID, try Add a Slingbox... in your Player's directory and fill out the information.

           

          If you don't know your SlingID, here's how to find it:

          http://support.slingbox.com/get/KB-2000006.html

           

           

          If you've done that already or it fails when you try, the SlingID service might have an out-of-date IP address for your home network.  Try rebooting (power on/off, not hard reset) your Cable/DSL modem, router and Slingbox.  This will restart everything, refresh your network connections, and prompt your Slingbox to update its location with the SlingID server.

           

           

          Hope this helps,

           

          - Az