I am new to the slingbox. We live in Brazil, S.A. but we just got the sling box and when we are at our home in Sao Bernardo do Campo, Brazil it worked great but we have just arrived here in the south in a small town called Itariri and it is located in a valley. I keep getting the "no video available". Is that because of something the the states where it the sling box is located or is it the internet connection. It has 38 - 40 pbs. Can anyone help me? If it is the phone and internet connection then we will just have to use it back in Sao Bernardo do Campo. Thanks for any help you can give me.