4 Replies Latest reply: Mar 7, 2012 8:49 AM by ptichka1 RSS

    Pro-HD not working, no power all of a sudden.

    dumbell78

      Hoping for some help, customer support is closed until tomorrow. My Pro-HD seems dead all of a sudden, no power or network light at all. I have tried unplugging, resetting, etc. Went through the enitre support menu on here, and did a search of similar problems. I am wondering if this is a power supply issue? Many ppl here have had an issue with their power supply from the searches I have done.

       

      I am in Australia, and box is in Chicago, so I am having my brother go over it with me in Chicago to troubleshoot. The slingbox just wont power on at all no matter what we do. I have had it just under 3 months from purchase date.

       

      Any help, would be appreciated, thanks!

        • Re: Pro-HD not working, no power all of a sudden.
          ptichka1

          I seem to have the same problem. I installed my slingbox less then 3 mos ago, on 12/28/11. Last Sat all was working fine. On Sun - no TV. Called cable company, set up an appt, and today noticed that my Slingbox Pro-HD has no lights on. I've reconnected it, and TV worked (in green and yellow colors only) for about 1 min. Then the slingbox went dead again. I tried to plug it into another outlet - same story, only it lasted for less than a minute.

          I am thinking about sending the box back. Because now I have neither sling nor TV

          • Re: Pro-HD not working, no power all of a sudden.
            Novice

            Hello dumbell78,

             

            If you are not receiving any power from the Slingbox after troubleshooting, the issue can be caused by the power supply. Please contact our technical support department in order to get a replacement AC adapter. That should work.

             

            Contact Sling Media Support

             

            Regards!

              • Re: Pro-HD not working, no power all of a sudden.
                ptichka1

                My turbo pro-hd died within 1.5 mos of service. I did try 2 other power supply cords, different electrical outlets, and, upon suggestion of the tech support, connecting it directly to the router. Even though I purchased $50 extended care, I am opting for full refund (too many wires to connect and re-connect, separate payment for software to view my tv on my tablet (that's what I originally purchased it for) and shabbily made products just make it not worth it.