UPDATED 11/6/2011 : I called tech support with my case number -- they now say it has been been elevated tp "third level support" and I should hear from them -- I will report back
ORIGINAL MESSAGE: 11/2/2011
I bought the Boxee for the Sling application -- and only the Sling.
I'm having the same problem exactly. But with DVR and GUIDE...I can see the picture and get sound -- and get all of the control buttons 'lit up' except DVR and GUIDE.
It works fine with both computer (windows) and iphone applications.
I just spent two hours on the phone with SLING tech support -- which I have always found to be great. . .and they were VERY complete. They linked into my computer and logged on to the slingbox through it. . .worked fine. Then had me re-losd and re-boot both the Boxee and the sling. . .still no remote.
Then, they used my sling account to log onto my box from a Boxee they had there -- and tried to re-configure my sling. No success.
So now it have been 'elevated to the second level' and I've been given a case number. I will report back on how it is going. I did tell them about the several postings here decsribing the same problem.
I will say in the past they have always found a solution. I even paid for support ($32.00 for an incident) when I had a problem about a year ago.
I live in the Virgin Islands and have the slingbox (Pro-HD) in an apartment in New York City. (FIOS in NYC) It is a godsend and I love it.
The picture and sound quality are quite good even though our broadband here is not the best.
I'm hopeful that this will be as good a product as the others.