1 Reply Latest reply: Dec 15, 2011 12:08 PM by carlhartmann Branched from an earlier discussion. RSS

    Slingplayer for Boxee: cannot access DVR

    kingslinger

      I am unable to start a thread based on the issues I've had with the Boxee App.

       

       

      I cannot access the DVR from the app. When I bring up the extra buttons, it does not allow me to hit DVR. Why is that?

       

      * Edited to observe Slingbox Answers Forum House Rules by Moderator. *

        • Re: Slingplayer for Boxee: cannot access DVR
          carlhartmann

          UPDATED 12/15/2011 : It is still at "third level support" -- no calls or communications -- I will report back

           

          UPDATED 12/6/2011 : I called tech support with my case number -- they now say it has been been elevated tp "third level support and I should hear from them -- I will report back

           

           

          Hi:

           

          I bought the Boxee for the Sling application -- and only the Sling.

           

          I'm having the same problem exactly.  But with DVR and GUIDE...I can see the picture and get sound -- and get all of the control buttons 'lit up' except DVR and GUIDE.

           

          It works fine with both computer (windows) and iphone applications.

           

          I just spent two hours on the phone with SLING tech support -- which I have always found to be great. . .and they were VERY complete.  They linked into my computer and logged on to the slingbox through it. . .worked fine.  Then had me re-losd and re-boot both the Boxee and the sling. . .still no remote.

           

          Then, they used my sling account to log onto my box from a Boxee they had there -- and tried to re-configure my sling.  No success.

           

          So now it have been 'elevated to the second level' and I've been given a case number.  I will report back on how it is going.  I did tell them about the several postings here decsribing the same problem.

           

          I will say in the past they have always found a solution.  I even paid for support ($32.00 for an incident) when I had a problem about a year ago.

           

          I live in the Virgin Islands and have the slingbox (Pro-HD) in an apartment in New York City.  (FIOS in NYC)  It is a godsend and I love it.

           

          The picture and sound quality are quite good even though our broadband here is not the best.

           

          I'm hopeful that this will be as good a product as the others.

           

          Carl

           

          ps. If you have the same problem -- or find a solution, please post here.