Sorry to hear that you are experiencing issues with your virtual remote. Try re-configuring your Slingbox to the VIP1200 or VIP1216. Follow the first set of instructions in the first link below. Hope this helps!
- Slingbox.com - I got a new set-top box, and I can't control my TV now
- Slingbox.com - Watch your TV via the web, configure your Slingbox with a computer
Sling Media Moderation Team