3 Replies Latest reply: Mar 29, 2012 8:47 PM by macv36 RSS

    Telus Remote control Infrared Problem

    thomastouhey

      I have just switched cable boxes from Shaw (motorola) to Telus (Cisco 330) for my Slingbox Solo. I changed the remote control on my Slingbox account to the Telus/Cisco remote and encountered the following problems:

      1) The remote on my SlingBox Viewer is different than the physical remote supplied

      2) The Infrared lights from the Solo do not register with the Telus/Cisco Box. (I tested the IR lights and they are confirmed to be working)

       

      Question:   Has anyone had a similar problem and if so, do you have a solution?